I’ve battled a stubborn transmission issue in my lovely old Mercedes SLK for nearly a year. It’s been to three separate Mercedes dealerships and several independent transmission specialists, but the shifting problem continues to baffle everyone. So far I’ve spent well over $6K with no positive result. I was referred to PowerStar Auto by Mercedes itself and although I live in Tennessee about 170 miles away, I decided to give PowerStar a try. I considered this to be my “Hail Mary”, if you know what I mean. My last chance to finally end the transmission nightmare. I’m convinced that the decision was a good one. The shop’s owner (his name is An) is truly a Mercedes wizard. My car was there for two days and after test driving, transmission programming, diagnostics, etc - An determined that the root cause is mechanical (not electrical or programming) and therefore recommended that the transmission be replaced. That wasn’t good news but it I choose to do it, PowerStar’s charges will be only a small fraction of the cost at any Mercedes dealership. I’ll save thousands of dollars and I completely trust An’s knowledge and diagnosis. Therefore I’ll do it. Everyone at PowerStar is friendly and professional. Teresa at the front desk is great and just like An, she’s very knowledgeable. A replacement transmission (it’s a Mercedes 722.9 7-speed adaptive beast) isn’t easy to source and procure, but Teresa said that I’ll get weekly updates until they eventually locate the needed transmission. I can’t ask for more than that. Bottom line: If you own a Mercedes and are anywhere within a day’s drive of Greenville SC, I highly highly recommend that you give PowerStar a try for any maintenance or repair needs. It’s top notch. BTW, if you are like me and need to leave your vehicle for a few days, there’s an Enterprise car rental place next door. In my case, that was another big plus. Teresa, An…if you read this, I thank you.
-Mick B.